- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Shipping & Delivery
All our orders are shipped from our warehouse within 24 hours of the order. All wholesale orders sent to UK mainland addresses from Vapetto Ltd warehouses or shops will be delivered using Recorded Delivery via DPD. Deliveries are estimated next day delivery if ordered prior to 3:30PM. Orders placed after this time will be shipped out the following day.
All general orders sent to UK mainland addresses from Vapetto Ltd warehouses or shops will be delivered using Recorded Delivery via DPD on next day delivery or 1st class mail via Royal Mail estimated at 3-5 working days.
If you suspect your delivery has been lost please contact us using the details in the footer of our website so we can help you resolve the issue. Royal Mail do not class the shipment as lost until 16 days after departure from our warehouse.
Privacy & Security
Your privacy and security is always at the top of our list. Vape Store UK ® use Paypal Certified Security to give you maximum data encryption trust possible. Vape Store UK ® only use PayPal to process credit card transactions so Vape Store UK ® never receive any of you financial information. All personal data entered into vapestoreuk.co.uk will be stored in encrypted files making sure your data is kept safe. Vape Store UK ® will never sell your data to 3rd parties or publicly release any information about you to anyone, unless of course we are giving your data to government establishments such as the police to use in fraudulent claims and payments (if made by you). All data entered into vapestoruk.co.uk will be protected in accordance to the data protection act. We will only use this data to send you updated promotional information about Vape Store UK ® or updated Terms & Conditions for vapestoreuk.co.uk
Returns & Replacements
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 7 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. e-liquids are considered perishable goods and are non-returnable. Returns will be accepted only if the product is dead on arrival or defective on arrival. Retail Customers will have to tell us no later than 24 hours after product arrives to customers doorstep. Wholesale customers will have to inform our returns department within 3 days of any re-sale made by them. Returns will come back with original product/packaging.
For any returns, customers will provide proof with pictures or a video showing defect, also written conformation by email of product defect/date of purchase/when did product arrive to customer.
The delivery cost of returning customer defect product will be customers cost.
If customers are unhappy with any non-perishable and want full refund, we give it to them, only to make sure that the returned merchandise is shipped in original packaging, freight prepaid, unused, and in resalable condition. damaged items will be returned to the customer at the customers expense.
If customers want a new product sent out because of manufacturers defect, we send new product out to them once the faulty product is returned and checked for faults.
Any products returned to Vapetto Ltd by customers because of manufacturers fault/defect, will be returned to vapetto.com, with customers pictures/videos/email showing and listing what the problem is. Once Vapetto Ltd agree the product is a manufacturer fault/defect then Vapetto Ltd will send out a new product to customer. Vapetto Ltd pay for the re-delivery charge.
Returns and replacements must be made using the returns page form. You must have the original invoice details and all correct information to send to us. Once we receive your returns form we will contact you with details of how and where to send your items. All returns must be sent to Vapetto Ltd as Recorded Delivery via RoyalMail, Vapetto Ltd will not pay for the return postage this is solely down to the customer. Due to health and safety reasons and because of warehouse hygiene specifications, Vapetto Ltd can not accept the return of perishable goods e.g eJuices, eLiquids, coils or devices that are used. Vapetto Ltd can and will replace faulty products once we have completed our returns checks and ensured the problem of the product is genuinely faulty. Please log out of you account and click the returns form link in the footer of the website.
Ordering from Vape Store UK ® is a easy as Sunday morning. Lionel could even do it! All you have to do is browse our lovely website and find some products you like then add them to your cart. Vape Store UK ® have a quick checkout box in the top menu bar where you add or subtract items at your command. If you try to add items with a nicotine level requirement from the quick add boxes in the popup windows it will not work you must enter the product page and select a required nicotine level first then hit the green add to cart button or the PayPal express checkout button.
Payment, Pricing & Promotions
Pricing is set by market fluctuation; Vape Store UK ® may at time increase or decrease our product pricing to suit our manufacturing costs. However Vape Store UK ® will still try to price match our competitors on a daily basis. Vape Store UK ® are currently setting prices as cheaply as possible so our customers can benefit from the amazing rewards our products can offer. If you can find an item on our website cheaper from another independent online retailer then send us an email and Vape Store UK ® will do our best to beat that price for you. Don’t be scared we don’t bite!
To view your orders, please follow this link View my orders!.
Updating Account Information
To edit your account details, please follow this link Edit Account Details!.
To edit your Billing Address details, please follow this link Edit Billing Address!.
To edit your Shipping Address details, please follow this link Edit Shipping Address!.